Knowledge

Integration

• Guide on ServiceNow Integrations

Data Management

• Guide to accessing the data warehouse

IT Knowledge Base

• Steps to request a new KB document creation.

Outlook Support

• Guide to adding a delegate in Outlook 2024.

ServiceNow Training

• Guide to Microsoft ServiceNow training

Knowledge Management

• Steps to add a delegate

IT Services

• Outlook Email Configuration Guide
• Instructions for submitting a ServiceNow API access request.
• Guide to reimage Secure Access Workstation (SAW).

Phone Registration

• Steps to register a token on the phone registration portal.

IT Support

• Guide on submitting an incident request in ServiceNow.
• Instructions to retire a KB article
• Guide to troubleshoot MSFTVPN connection issues and set up Worksoft Certify.
• Instructions to set a new password using PowerShell.